- Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. If you wish to exchange or return a piece, please send us a mail at email@example.com.
- To be eligible for a return, your item must be unused and in the same condition that you received it with all the tags and label intact. It must also be in the original packaging.
- To complete your return, we require a receipt or proof of purchase.
We exchange sizes as well as styles. If the piece doesn't fit, please write an email to us about your required measurements or at firstname.lastname@example.org and ship the garment to us.
- If you wish to exchange for other style, write an email to us and we can offer you a one-time use store credit.
- You will be responsible for paying for your own shipping costs for returning your item.
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
- You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
- Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
- If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
- If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
- If you need to refund or exchange it for the same item, send us an email at email@example.com .
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
- If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
- We are providing free shipping within India currently. Once you place an order with us, you will receive an email containing a summary of the order followed by a tracking details email. We normally take 7-15 days to complete your order and set it out for delivery. It may take longer to deliver in few locations, depending on the accessibility of the area.
- In case you need a garment by a particular date, please reach out to our team and inform us in advance.
- We ship worldwide. Please choose your shipping zone while placing your order. Our international shipping charges vary with location and quantity.
- We ship through a trustable courier service. Please allow up to 3 weeks for your order to arrive. Some areas may take longer depending on the customs.
- Cancellation is acceptable only if the order hasn't been shipped.