FAQs


What is Niraa?
Niraa is a sustainable clothing brand handcrafted and hand-woven. We believe in fair trade means and respect all those working with us. Our products are handcrafted from fibre to garment in India. We believe in slow fashion and offer minimal design, clean cuts and drapes. Also read our ABOUT section for a better understanding.

What are the payment modes you use?
We accept Visa, Mastercard and Bank transfer for online orders. We also accept direct bank transfers.
Our bank details are as follows:

Name - Niraa
Bank Name - Union Bank of India
A/c No. 752401010050176
Type - Current
IFSC Code - UBIN0575241


Contact No. 8800680425
Please send us a receipt with your order, address and contact details, once you have made the payment and we’ll process your order.

Do you retail offline?
Currently we don't but will keep you updated.

What are the shipping charges?
We provide free shipping within India currently. We ship internationally as well with reliable courier partners. The prices vary according to the location and size of the package. The charges are Rs.700 or above according to the zones.

When do I expect my order?
We go by made to order policy, it usually takes 7-15 days to complete your order. We always try our best to deliver as soon as possible. You will receive an e-mail when your order is shipped. Shipping time may vary from 3- 15 days depending on your location in India or abroad.

Are you open for customisation?
Yes we are! You have to write a note and send us an E-mail about the customisation you need, don't forget to mention your order number. There are no charges for basic length alterations but other measurements customisation may vary between Rs 200 to Rs 800.

If a design you like is out of stock, it is because we don’t have that fabric anymore. If you like the style and are okay to go with a different fabric from our web shop, we’d willingly customize it for you! :)

What happens if the product I ordered is out of stock?
If a product goes out of stock while adding it to your shopping cart, you will be informed immediately and in such a case we refund the amount.

Can I expect a piece some time later in stock if it is Out of stock?
We might or we might not receive the same fabric again since it is loom-made. You can write us an E-mail if you like a garment which is Out of stock. We can tell you if we'll receive the same fabric or else you can choose some other fabric from our store and get the style made in a different fabric.

What do I do if my order is received in a damaged condition?
If the parcel you receive is tampered or damaged, you should refuse to accept it and return it to the courier personnel as is. You have to get in touch with us immediately.

Can I change the shipping address of the order?
You can change the shipping address before your order is shipped. This could be done by contacting us on E-mail with your order details.

How do I know my size?
Size charts have been provided in every product section. You can convert your measurements into US and UK sizes. Also, you can get in touch with us.

How do you promote sustainability?
We believe in sustainable practices. All our garments are handmade from scratch and handcrafted out of handloom fabrics. We believe in promoting our heritage, giving livelihood to the weavers and artisans across the country who contribute is sustaining our age old practices.
In case of any queries please feel free to contact us.